Support

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

To initiate a return:
1. Contact MAXDAL Customer Support via our Contact Us page or by email.
2. Provide your order number and reason for return.
3. Wait for return approval and instructions before shipping the item back.

Unapproved returns may be refused.

• Approved returns within our return policy are eligible for free return shipping, unless otherwise stated.
• MAXDAL will provide a prepaid return label when applicable.
• Returns sent without authorization or outside policy guidelines may be refused.

• Orders may be cancelled only before shipment.
• Once an order has shipped, cancellation is no longer possible.
• Personalized or engraved orders cannot be cancelled once the engraving or production process has begun.

No.
All laser-engraved or personalized items are final sale and are not eligible for return, refund, or exchange for any reason, including customer input errors.

By placing a personalized order, you confirm that:
• All spelling, design, and customization details are correct.
• MAXDAL is not responsible for customer-submitted errors.
• Changes or cancellations are not possible once engraving has started.

If you believe your item is faulty:
• Contact MAXDAL Customer Support within 48 hours of delivery.
• Provide:
• Your order number
• Clear photos showing:
• The defect
• A full-length image of the item

Our team will assess the issue and determine whether a repair, replacement, or refund is appropriate.

If your order arrives damaged during shipping:
• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the damage.
• Do not discard the packaging until your claim is reviewed.

Claims reported after 48 hours may not be eligible for resolution.

MAXDAL’s liability is limited strictly to the purchase price of the product.

We are not responsible for:
• Indirect or consequential damages
• Misuse, neglect, or improper care
• Normal wear and patina of leather products

No.
• International customers are responsible for all customs duties, import taxes, and brokerage fees imposed by their country.
• MAXDAL is not responsible for delays caused by customs clearance.

Yes.

MAXDAL reserves the right to refuse returns, refunds, or service in cases of:
• Excessive or abusive return behavior
• Fraudulent activity
• Items returned used, worn, or damaged
• Policy violations